Understand how information submitted to Tri Viet is used
Information supplied through our forms and chat supports enquiries, quotations and the handling of requested language services.
Information you choose to provide
An enquiry may include a name, company, phone number, email address, language requirements and documents. Provide the information needed to explain the request; discuss restrictions before sending sensitive or confidential material.
Documents should be shared only when you have the authority to provide them for the requested work. If a representative acts for someone else, clarify that role and the permitted contact details.
Use of enquiry information
Contact details and request content are used to receive the enquiry, discuss its scope and support the requested service. A chat conversation or submitted form can become part of that enquiry record.
Please avoid sending unnecessary identification or payment information in a general chat message. If the work requires sensitive documents, contact the team to agree the appropriate intake arrangements.
Website measurement and service providers
The website uses measurement tools for interactions such as form submissions, calls, chat and links to contact channels. Service providers may support hosting, forms, messaging and analytics.
Following a link to Zalo, a map or another external service takes you to a service with its own information practices. Review the relevant service’s settings when using it.
Questions, corrections and project requirements
Contact Tri Viet if the details in an enquiry need correction or if you have questions about handling submitted documents. Include enough information to identify the request without resending unnecessary sensitive material.
Project-specific access, retention or confidentiality requirements should be discussed before the complete source is transferred. Any separate agreement needs to be confirmed by both sides.
Discuss your requirements with Tri Viet
Send your source files or describe the work, language pair and deadline. We will review the scope before confirming the quotation and delivery arrangements.
